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Bersted Green Surgery

Non-urgent advice: COVID-19

All adults are eligible for a COVID booster vaccination 3 months from the date of their second vaccine.

Our staff are giving up their evenings, weekends and bank holidays to reach our housebound patients and to work as vaccinators and administration support at our hub in Bognor Medical Practice to ensure patients in the Regis locality get their booster vaccination.  If you need a COVID vaccine please do not call the practice directly – instead please call 0333 370 4111 to book your appointment. You may find you are in a lengthy call queue but please do not hang up – the booking team are clearing the calls quickly, and new appointments are being added regularly. If you are eligible for your booster, or have still not had your first or second dose you can also call 119 to book your vaccination, or book online.

In terms of any planned appointments with Bersted Green Surgery, there are no changes at the current time and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.

Should you have problems booking via the national service or have any queries about the Covid-19 Vaccination programme please contact sxccg.vaccineenquiries@nhs.net. Alternatively you can phone 0800 433 4545 (open 9am – 4pm, Monday to Friday, not including bank holidays)

Please do not call the surgery as we will not be able to assist with booking vaccination appointments directly. 

Proof of Vaccination:

You can get proof of your vaccination by downloading the NHS app, or by calling 119 who can arrange a letter to be sent to you. The latest government guidance for obtaining proof of vaccination is available here.

Vaccine Data Issues

If you are missing data or have the wrong dates or other information in your COVID vaccination record, please visit https://www.nhs.uk/contact-us/vaccine-record-help/ or call 119 and ask for the Vaccine Data Resolution Service who will be able to assist.

Social Distancing

Using a mix of face-to-face and phone appointments, and triaging many conditions over the phone initially, allows us to keep the number of patients on site to a minimum. This ensures we can all socially distance if you do need to come into the practice, keeping everyone safer. If you do need to come to the surgery in person, as a healthcare setting it is required that if you wear a face mask.

The main symptoms of coronavirus (COVID-19) are:

– A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

– A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

– A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

If you have any of these symptoms, get a PCR test (test that is sent to a lab – not a lateral flow) to check if you have coronavirus. About 1 in 3 people with coronavirus do not have symptoms but can still infect others. This is why everyone is advised to get tested regularly.

For more information and FAQ’s please visit www.sussexhealthandcare.uk/keepsussexsafe/sussex-covid-19-vaccination-programme. You can also visit www.covidvaxfacts.info to find out answers from doctors and scientists to popular COVID vaccine questions.

Patients who have no means to get to their COVID-19 vaccination appointment are now able to book a free return journey to help them attend. To book free travel please book your vaccination appointment first and then call 01444 275 008 to speak to a travel coordinator. The booking service is available between 10:00-13:00 and 14:00-17:00 Monday to Friday

Self-care guidance is available on the NHS website for people who have mild COVID-19. This extensive guidance is helpful for those who have coronavirus and are in need of self-care advice.

Non-urgent advice: When You Call the Surgery

The surgery is open and we are available to speak with you within our normal working hours. We want and need to know if you are unwell or worried about your health.

When you call the surgery you will get through to our Patient Care Coordinators who will ask you some questions in order to arrange your care (or when you submit an eConsult). Supported by their training and our team of clinicians, they will signpost you to the most appropriate practitioner.

This could include a GP, Paramedic Practitioner, Mental Health Worker, Physiotherapist, Nurse or even our Practice Pharmacist, as well as a variety of other professionals.

Often your initial consultation will be via telephone to allow your practitioner to take an initial history, arrange any tests or investigations you may need, or to get you a prescription straight away. If they feel there is a clinical need to see you in person they will then bring you in either the same day, or at a date in the future once your tests are complete.

Some conditions and procedures require a face-to-face appointment initially, and if this is the case for you our team will arrange this for you. The use of our multidisciplinary team and telephone consultations when able helps us to have in person GP appointments available to get you booked in swiftly to see a doctor when you most need it.

Thank you for your support in working with us in such uncertain times. Like many, we have had to change the way we work very quickly and that has only been possible because you – our patients – have adapted to these changes.

Please see video below national video which explains the process and the reasons for it in more detail.

Non-urgent advice: Avoiding the Phone Queue

Our eConsult facility is up and running and will save you time. There is no need to wait on the phone, just complete a simple form online which our Patient Care Coordinators will action on the same day. Requesting our help via eConsult is the same as calling the surgery, but helps to keep our phone lines free for those without internet access.

It is really easy to use, you can inform the doctor of your symptoms, get advice online and upload photos if appropriate which can help the clinician with diagnosis and treatment. We will deal with your request based on your medical needs; as well as any administrative and general enquiries.

Our phone lines are extremely busy at the moment due to the huge pressure on appointments, and significant increase in calls from previous years. We are working with our phone provider to increase capacity to meet the increased number of calls we are receiving, however if your call is non-urgent, administrative or to book a routine appointment please wait until later in the day to phone, where you will experience a much shorter wait.

You can also visit our Self Help Pages to find advice and contact details for services you can refer yourself to directly.

Thank you for helping keep our phone line free for those who cannot use eConsults

Non-urgent advice: BMA #SupportYourSurgery Campaign

The British Medical Association have launched the Support Your Surgery campaign, and are calling on the Government to provide the necessary support so we can manage the additional workload required after COVID-19.

Please sign the petition and show your support for your surgery so we can be here to support you.

Non-urgent advice: Flu Vaccinations

We are booking appointments now for those eligible, and we are sending invites to individuals in other eligible groups. Please keep an eye out for an email or SMS text message with a link to book your appointment.

If you are eligible and wish to book your appointment please email wsxccg.berstedgreenvaccination@nhs.net with your name and date of birth; and we will schedule this for you. Please do bear with the team as we have thousands of appointments to book, but we will respond as soon as we have booked you in.

Please email to book your flu vaccine appointment rather than contacting us by phone where possible, to keep our lines free for those who do not have access to the internet.

Non-urgent advice: 111

111 is the NHS non-emergency number. You can also find advice at 111.nhs.uk.

Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. This might be advice, a prescription from a late opening chemist, an appointment with your GP, a community nurse or A&E, as well as many other options.

NHS 111 is available 24 hours a day, 365 days a year so is fantastic to use outside of surgery hours if you cannot wait for an appointment. Calls are free from landlines and mobiles.

If you have COVID symptoms and are worried, you must not attend your surgery, pharmacy or hospital unless directed to do so. Visit 111 online at 111.nhs.uk or call 111.

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