When You Call the Surgery
The surgery is open and we are available to speak with you within our normal working hours. We want and need to know if you are unwell or worried about your health.
If you call the surgery (or request our help via eConsult) you will get through to our Patient Care Coordinators who will ask you some questions in order to arrange your care. Supported by their training and our team of clinicians, they will signpost you to the most appropriate practitioner.
This could include a GP, Paramedic Practitioner, Mental Health Worker, Physiotherapist, Nurse or even our Practice Pharmacist, as well as a variety of other professionals.
Often your initial consultation will be via telephone to allow your practitioner to take an initial history, arrange any tests or investigations you may need, or to get you a prescription straight away. If they feel there is a clinical need to see you in person they will then bring you in either the same day, or at a date in the future once your tests are complete.
Some conditions and procedures require a face-to-face appointment initially, and if this is the case for you our team will arrange this for you. The use of our multidisciplinary team and telephone consultations when able helps us to have in person GP appointments available to get you booked in swiftly to see a doctor when you most need it.
Thank you for your support in working with us in such uncertain times. Like many, we have had to change the way we work very quickly and that has only been possible because you – our patients – have adapted to these changes.
Please see video below national video which explains the process and the reasons for it in more detail.
111 is the NHS non-emergency number. You can also find advice at 111.nhs.uk.
Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. This might be advice, a prescription from a late opening chemist, an appointment with your GP, a community nurse or A&E, as well as many other options.
NHS 111 is available 24 hours a day, 365 days a year so is fantastic to use outside of surgery hours if you cannot wait for an appointment. Calls are free from landlines and mobiles.
If you have COVID symptoms and are worried, you must not attend your surgery, pharmacy or hospital unless directed to do so. Visit 111 online at 111.nhs.uk or call 111.
BMA #SupportYourSurgery Campaign23rd February 2022
Dr Dormer Retires from Bersted Green After 24 Years15th September 2021
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Flu Vaccinations31st August 2021
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Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals