COVID-19 Information

Booking a Vaccine

If you need a COVID vaccine please do not call the practice directly – instead please call 0333 370 4111 to book your appointment. You may find you are in a lengthy call queue but please do not hang up – the booking team are clearing the calls quickly, and new appointments are being added regularly. If you are eligible for your booster, or have still not had your first or second dose you can also call 119 to book your vaccination, or book online.

Should you have problems booking via the national service or have any queries about the Covid-19 Vaccination programme please contact sxccg.vaccineenquiries@nhs.net. Alternatively you can phone 0800 433 4545 (open 9am – 4pm, Monday to Friday, not including bank holidays)

Please do not call the surgery as we will not be able to assist with booking vaccination appointments directly.

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Proof of Vaccination

You can get proof of your vaccination by downloading the NHS app, or by calling 119 who can arrange a letter to be sent to you. The latest government guidance for obtaining proof of vaccination is available here.

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Vaccine Data Issues

If you are missing data or have the wrong dates or other information in your COVID vaccination record, please visit nhs.uk/contact-us/vaccine-record-help/ or call 119 and ask for the Vaccine Data Resolution Service who will be able to assist.

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Social Distancing

Using a mix of face-to-face and phone appointments, and triaging many conditions over the phone initially, allows us to keep the number of patients on site to a minimum.

This ensures we can all socially distance if you do need to come into the practice, keeping everyone safer. If you do need to come to the surgery in person, as a healthcare setting it is required that if you wear a face mask.

The main symptoms of coronavirus (COVID-19) are:

• A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

If you have any of these symptoms, have a test to check if you have coronavirus. About 1 in 3 people with coronavirus do not have symptoms but can still infect others. This is why everyone is advised to get tested regularly.