Telephone Consultations

Request a Telephone Consultation

Sometimes you may wish to speak to your doctor just for advice. The doctors have a number of telephone appointments during their surgeries.

Please ring on 01243 821 392.

Telephone Triage

Telephone triage has been used in this Practice for over a year now, resulting in extra time for those patients we see in the surgery.

Telephone triage is a telephone consultation with a nurse or doctor to agree the course of management for your problems. It enables us to help you cope with illnesses which will get better on their own. For example, most acute infections such as a sore throat, earache and coughs caused by viruses do not respond to antibiotics.

The nurses and duty doctor are available to discuss your symptoms and may be able to offer advice with regards to management of your problem without visiting the surgery. The advice given is agreed by all medical personnel within the surgery. 

Please let the receptionist know if you are at work or calling on behalf of someone else as the clinician will ask to speak only to the patient, and for reasons of confidentiality will not leave a recorded message if they call and the patient is not available.