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Welcome to the website for
Bersted Green Surgery


 
32 Durlston Drive
Bognor Regis
PO22 9TD

Telephone: 01243 864843

Fax: 01243 842590

Suggestions and Complaints

 

We always welcome comments and suggestions about ways in which we may improve our services for you. Please let our Practice Manager know.

 

If you have a specific complaint about our services then please let our Practice Manager know either verbally or in writing. She will be happy to explain the procedure if you have a complaint you wish to take further.

 

There is a free and independant advocacy service run by Healthwatch who can give you support and advice if you feel you need it

 

Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS)

Telephone: 0300 012 0122

Email: helpdesk@healthwatchwestsussex.co.uk

Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW


 

You are also free to contact NHS England by calling 0300 311 2233 or emailing england.contactus@nhs.net and they will be able to investigate for you.

If you are not unhappy with the outcome from either the practice or NHS England you have a right to ask for an independent review through the Parliamentary and Health Service Ombudsman (PHSO). Their address is:

 

Parliamentary and Health service Ombudsman

Millbank Tower

Millbank

London SW1P 4QP

Tel: 03450 154033

e-mail: phso.enquiries@ombudsman.org.uk


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